Privacy & Data Protection Policy



We are Frognal Gardens Ltd, and we are the Data Controller and Data Processor of the personal information we maintain and process relating to you. We are committed to protecting the privacy of your information in accordance with the principles set out in the Data Protection Act (DPA) and the General Data Protection Regulations (GDPR). This privacy policy explains how we use the personal information we collect about you when you use our services or get in contact with us. We encourage you to read this policy thoroughly and let us know should you have any questions or concerns in respect of our privacy practices.



What information we collect and how?


When you contact Frognal Gardens Ltd with an enquiry for one of our services, we receive and store information about you as the following:


• Your name, email address, address and/or postal code and telephone number. We

collect this information in a number of ways, including when you provide it via

telephone/email, when you interact with our Customer Services, face to face

discussions, questionnaires or postal correspondence.


• We do not store any personal banking or credit card details.



How we use your information?


We use information to provide, facilitate, administer our service delivery in accordance with our contractual obligations to you. For example, we use information to:

• Process your information, your orders and your payments and to communicate with

you on these and other topics

• Arranging quotations, site visits, organising work and invoicing

• Job sheets, risk assessments, TPO correspondences

• H&S and environmental management

• Reply to questions, complaints or queries

• Seek your views or comments on the services we provide

• Records kept for tax purposes in line with the ‘Documents, Data & Records


Who we share it with?


Frognal Gardens Ltd will not share any personal information you provide with any Third Parties.

How long we keep it and your rights?


After three years of inactivity on your account we will cease to process your information in anyway. You can request access to your personal information or correct, update inaccurate or out-of-date personal information we hold about you. Please note that if you would like your information deleted you can submit a request to us at any point via or by phone or post. If you wish to raise a complaint on how we handled your personal data, you can contact us, and we will investigate the matter. If you are not satisfied with our response or believe we are processing your personal data in a manner that is not in accordance with the law, you can complain to the Information Commissioner’s Office (ICO).

How and where we process it?


The personal data that we collect from you and process in relation to our services is

processed by our staff in the UK. We do not undertake any automated decision making on the basis of your personal information and third parties do not have access to your personal data unless the law requires them to do so.

What we do to protect it?

We take the security of your information very seriously. To oversee the effective and secure processing of your personal information and to safeguard against its loss, theft, and unauthorized access, use and modification, we operate comprehensive data protection and information security policies and procedures, which are certified to our memberships (BALI, APL) and we use reasonable administrative, logical and managerial measures.



Updates to this policy


We may need to update this policy from time to time. Whenever we make changes to this policy we will endeavour to contact you in advance to your registered email address. If we do not hold email details for you, please look out for notices on our website and materials which indicate we have changed this policy. If you continue to share information with us or use our website after we’ve changed our policy, we’ll take it as you accept the changes.



Links to other websites


Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.



Contacting us


If you need to contact us for any reason, whether to get assistance with your account and service or to discuss any aspect of this data privacy policy or our use of your personal information for example, please contact us by email at noel@frognalgardens.comn Alternatively, you can write to us at Frognal Gardens Ltd, Office 1, 305 Finchley Road, London NW3 6DT. Please note that if you contact us to assist you, for your safety and ours we may need to authenticate your identity before fulfilling your request.


Company Registered in England and Wales No. 6058668 Registered Office: 305 Finchley Road London NW3 6DT